I’ve been working in and around technology companies since 1999, focused on operational product management, process quality, and systems that work in practice. My background spans product development, compliance auditing (ISO 27001, ISO 9001), and a decade at the University of Manchester completing a PhD in Politics.
I’m not interested in shiny tech for its own sake. I ground my work in lean management: kaizen and gemba. Go to where value is created, improve things there. Right now, I’m focused on how AI capability (which is real) can be put safely into professional environments to improve quality and velocity.
In practice
- •Built automation into manual reporting and operational processes, freeing up significant time across teams
- •Led ISO 27001 and ISO 9001 audit readiness across operational teams, improving compliance and documentation standards
- •Applied gemba and kaizen methods to identify bottlenecks and improve process flow in live environments
- •Designing and implementing AI-assisted workflows that integrate into real operations
What I bring
AI in Professional Environments
I build with AI agents, and not just in the coding space. AI capability is real. The hard part is getting it into professional workflows safely and making sure it does what you need it to.
Lean Management
Kaizen and gemba. Go to where the work is done, improve things there. The gap between technology and the place of value creation has never been smaller.
Operational Product Management
Process quality, automation, data engineering. I’ve done this across technology companies, compliance auditing, and academia. The settings change but the job is the same: figure out what people need and build it.
The Future of Work
I think about what the working day looks like in 2027 and beyond, across all domains. The barriers to starting and running things are coming down fast. That won’t make it easy, but it will be revolutionary in ways we can’t yet see.
Background
Current
Innovation & Data Product Manager / Alertacall
Part of the team behind the Beyond Warden Call product suite. Process quality, automation, and data engineering for customer success and contact centre operations.
1999 – Present
Technology & Operations
Working across technology companies, operational product management, and management systems auditing including ISO 27001 and ISO 9001.
2007 – 2017
PhD in Politics / University of Manchester
Ten years of research, teaching and study. “Twenty-First Century Celebrations of the British Armed Forces: The Rise of the Biopolitical Military Professional”. A Foucauldian analysis of UK civil-military relations, looking at how Armed Forces Day and Help for Heroes shape public engagement with the military.
Beyond the day job
Secretary of the Settle Amateur Operatic Society. Regularly on stage. Recent roles: the Pharaoh in Joseph, Sky Masterson in Guys and Dolls. Also a Coventry City fan.