I’ve worked in and around technology companies since 1999, on operational product management, process quality, and systems that hold up in practice. That spans product development, compliance auditing (ISO 27001, ISO 9001), and a decade at the University of Manchester that culminated in a PhD in Politics.
My work is grounded in lean management: kaizen and gemba. Go to where value is created, improve things there. Right now the question is how AI capability, which is real, gets safely into professional environments and makes the work faster and better.
In practice
- Automated manual reporting and operational processes, returning hours each week to the teams that run them
- Led ISO 27001 and ISO 9001 audit readiness across operational teams, from documentation standards to the audits themselves
- Used gemba and kaizen to find bottlenecks and fix process flow in live environments
- Design and run AI-assisted workflows inside real operations, not demos
What I bring
AI in professional environments
I build with AI agents, and not just for code. The capability is real; the craft is getting it into professional workflows safely and holding it to what the work actually needs.
Lean management
Kaizen and gemba. Go to where the work is done, improve things there. The gap between technology and the place where value is created has never been smaller.
Operational product management
Process quality, automation, data engineering. I’ve done this across technology companies and compliance auditing. The settings change; the job doesn’t: work out what people need, then build it.
The future of work
I think about what the working day looks like in 2027 and beyond, across every domain. The barriers to starting and running things are falling fast. That won’t make it easy, but it will be revolutionary in ways we can’t yet see.
Background
CURRENT
Innovation & Data Product Manager / Alertacall
Part of the team behind the Beyond Warden Call product suite. Process quality, automation, and data engineering for customer success and contact centre operations.
1999 – PRESENT
Technology & Operations
Technology companies, operational product management, and management systems auditing, including ISO 27001 and ISO 9001.
2007 – 2017
PhD in Politics / University of Manchester
A decade of research, teaching and study, culminating in the doctorate: “Twenty-First Century Celebrations of the British Armed Forces: The Rise of the Biopolitical Military Professional”, a Foucauldian analysis of UK civil–military relations and how Armed Forces Day and Help for Heroes shape public engagement with the military.
Beyond the day job
Secretary of the Settle Amateur Operatic Society, and regularly on stage. Recent roles: the Pharaoh in Joseph, Sky Masterson in Guys and Dolls. Also a Coventry City fan.